Terms and Conditions

By using and placing an order through this website, you agree to the Terms and Conditions outlined below.

Definitions:

Chelsey Bartley Design may be abbreviated to ‘CBD’ throughout the text. ‘You’ refers to the client. ‘We’ and ‘our’ refers to Chelsey Bartley Design. The terms ‘bespoke’ and ‘custom’ may be used interchangeably. 

Chelsey Bartley Design offers the following services:

  • Calligraphy: This includes pointed pen calligraphy for various purposes such as for invitations, place cards, signage, etc.

  • Bespoke Calligraphy: This service involves creating custom calligraphy designs tailored to your specific needs and preferences.  This may include consultations, revisions, and proofs.

  • Stationery Design: This service encompasses the design of stationery items such as invitations, save-the-dates, menus, thank-you cards, etc.

    Ordering and Payment:

  • Orders: As of February 2025, all semi-custom and ready-to-buy CBD products are listed for sale on our Etsy page- chelseybartleydesign.etsy.com. You must abide by the terms of use and service on Etsy. 

  • Bespoke orders are handled directly through this website. We reserve the right to accept or decline any order at our discretion.

  • Quotations: Bespoke order quote pricing is valid and honoured for one calendar month, unless otherwise specified. After one month we reserve the right to change our pricing.

  • Payment Due Dates: Payment is due for bespoke orders as outlined in invoices. We accept all major payment methods.

  • Deposits: Deposits of 50% of the total project cost are required before design work commences. Deposits are non-refundable except in cases where we are unable to fulfil the order, due to our or the client’s extenuating circumstances.  

  • Late Payment: CBD reserves the right to charge fees on overdue payments.

    Design Process (Bespoke Calligraphy & Stationery Design):

  • Consultations: For bespoke services, typically consultations will take place over email; however, in certain cases, CBD may offer phone, Zoom/Teams consultations to discuss your requirements.

  • Proofs: We will provide you with digital proofs of your designs for your approval. It is your responsibility to carefully review the proofs for any and all errors.

  • Revisions: Two rounds of revisions as standard unless discussed or stated otherwise on an individual basis. Further amendments will incur additional charges unless specified otherwise.

  • Approvals: Once you have approved a proof, the design is considered final. Changes requested after approval will incur additional charges.

    Intellectual Property:

  • Copyright: All designs, artwork, and other materials created are the intellectual property of Chelsey Bartley Design and are protected by copyright law.

  • Usage Rights: You are granted use for personal usage/non-commercial only. You may not reproduce, modify, or distribute the designs without our prior written consent.

    Cancellations:

  • By The Customer: If you cancel an order after work has commenced, you may be liable for payment for the work completed up to the point of cancellation.

  • By CBD: We reserve the right to cancel an order at our discretion. In such cases, any payments made will be refunded.

Updated February 2025.

We reserve the right to update these Terms and Conditions at any time without notice.

Contact: contact@chelseybartleydesign.co.uk